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FAQ

  1. General
  2. Shopping, Ordering & Payment
  3. Downloading
  4. eBook Downloads
  5. Audio Downloads
  6. Video Downloads
  7. Listening
  8. Return Policy & Legal Stuff
  9. Customer Service & Technical Support

GENERAL

What is the Isha Download Store?

The Isha Download store is your direct source for all things digital and downloadable from Isha Foundation. This Download Store features Sadhguru's 'In the Presence of the Master' series. Soon we will also offer more Audios & Videos of Sadhguru (both in English and Tamil), Sounds of Isha albums and other music artists. All of these are available for purchase and download in high-quality MP3 format for audio and/or MP4 format for video. You can also choose to purchase individual track downloads or entire full-length albums. This Download Store also features exclusive content such as free videos, unreleased DVDs and Sounds of Isha songs and albums that you won't be able to find anywhere else. The Isha Download store is actually built right into the Isha Foundation website and offers a very simple and intuitive online shopping experience, which will be familiar to anyone who has shopped online before.

What currency are the products listed in?

Currently, all prices in the Download Store are in U.S. Dollars. You will also be billed in U.S. Dollars. Note that if your credit card's standard billing currency is not U.S. Dollars, purchases from the Download Store will be subject to any applicable foreign exchange fees and costs imposed by your credit card company.

How can I pay?

You can pay for your Download Store orders using any Visa or MasterCard credit card issued anywhere in the world. Please note that charges for Download Store orders will appear on your credit card statement under the name SHOP MUSIC. You will be billed for your purchases in U.S. Dollars.

What is the difference between these Isha Download Store downloads and those offered by other digital download companies?

Our files are Digital Rights Management free and are therefore compatible with most digital devices, playable with most audio/video programs and devices and can be burned to CD/DVD or transferred to your personal media players (please read the Terms and Conditions for our ownership policy).

What countries are these downloads available in?

The downloads available from Isha Download Store can be purchased from anywhere in the world.

SHOPPING, ORDERING & PAYMENT

How do I browse & shop?

The Isha Download store is actually built into the Isha Foundation website and offers a very simple and intuitive online shopping experience, which will be familiar to anyone who has shopped online before. Simply browse the Download Store at your leisure. You can then add any individual track or entire albums to your Shopping Cart - seen at the top right of your screen. The Shopping Cart is your running shopping bag of selections. When you're ready to complete your purchase simply click Checkout from the Shopping Cart or from the Download Store's main navigation area to begin the order process.

Can I preview downloadable tracks before I buy them?

Definitely. You can listen and/or watch previews of each DVD or track download which is for sale in the Isha Download Store. For Audio samples, simply click the "Audio Sample" icon which appears next to each track to get a sample before you buy.

For a web quality video, click the "Watch web quality" button. To download a full quality video preview, use the "Download Full Quality" button.

How do I checkout and purchase my downloads?

To begin the Checkout process and purchase the products in your Shopping Cart, click Checkout from the Shopping Cart page. You will be taken to the Checkout form where you may edit your shopping cart details and also enter Customer, Billing Address and Credit Card Payment information. You must ensure that your billing address matches the billing address associated with your credit card account. Upon completing the Checkout form, a final Order Summary will be displayed, which will include your final order total. If you are satisfied with the Order Summary, select "Process Order" to complete the order process and purchase your downloads. If payment for the order is successfully processed, an Order Confirmation will be displayed and you will be able to access the Download Station where you can begin downloading your purchased videos, tracks and/or albums. An Order Confirmation e-mail will also be sent to the e-mail address you provided during checkout. This e-mail will contain an order summary as well as a direct link to the Download Station for your order.

DOWNLOADING

What software do I need to have to download items from this website?

No software other than your internet browser is required to engage in the downloading process.

What are the minimum system specifications and the recommended system specifications for downloading files and playing them on my computer?

Minimum system requirements

  • 500MHz Pentium III or comparable
  • 64MB RAM
  • 15MB Hard Disk Space
  • 16bit Sound Card with Speakers or Headphones
  • Windows 2000, Windows XP
  • Standard Internet Connection
Recommended system requirements
  • 1.5 GHz Pentium IV or comparable
  • 128MB RAM
  • 30MB Hard Disk Space
  • 32bit Sound Card with Speakers or Headphones
  • Windows 2000, Windows XP
  • Broadband Internet connection (256-512Kbps)

What is the format of the Audio and Video files?

We are currently offering 3 formats to choose from in the Download Store:

  • Desktop (high) quality video
    • Playable on most Desktop or Notebook computers
    • MPEG-4 video encoded at 1500Kbps
    • AAC encoded audio at 96kbps 4400Khz mono
    • 640 x 480 pixels resolution
  • Portable (medium) quality video
    • Playable on Personal Media Players that accept the following specifications
    • MPEG-4 video encoded at 600-700Kbps
    • AAC encoded audio at 96kbps 4400Khz mono
    • 320 x 240 pixels resolution
  • Standard (Voice) Quality Audio
    • Playable on most computers or Personal Media Players and Devices
    • MPEG-3 audio encoded at 96Kbps 4800Khz mono

How do I open the ZIP file and get my MP3 files out?

Should you opt to download all the tracks in your order as a single ZIP file from the Download Station, your web browser will typically prompt you to Save or Open the file (using the default ZIP decompression software configured on your computer). Recent versions of Microsoft Windows and Apple Mac OS have built-in support for ZIP files and you should be able to open the ZIP file simply by double-clicking on the saved ZIP file. Then simply use the software's extraction/decompression function to extract the MP3 files to a location of your choice on your computer. Should you require ZIP decompression software, you can download freely available versions of WinZip (for Windows) or StuffIt (for Mac OS).

EBOOK DOWNLOADS

How do I read eBooks downloaded from the IDS?

Isha eBooks are available in two eBook formats – ePub and mobi. Almost every ebook reader and mobile phone supports one of these two formats. Please download the appropriate format, according to your device, as given below. You can also test whether your device supports a particular format by downloading the free sample chapter.

Laptop or desktop computer

Download the ePub file onto your computer. You will need an ebook reader software to read the ebook. There are several such free softwares available, but the most popular are probably Calibre and mobipocket reader. Download and install one of the ebook reader softwares, and you are ready to go!


iPad , iPhone, iPod

To read the ebook on your iPad/iPhone/iPod (we’ll use the example of an iPad from here on, but the instructions apply to iPhones and iPods as well), you will first need to install the free iBooks app on your iPad. Download the ePub file onto your computer. Use iTunes to transfer the ePub file from your PC to your iPad. Open the ebook on your iPad through the iBooks icon.


Kindle

Download the mobi file onto your PC. Load it onto your Kindle in your “Documents” folder with your Kindle USB data cable.


Sony Reader

Download the ePub file onto your computer. Connect the Sony Reader to the computer and open the Reader Library application . Copy your ePub file to the Reader's “My Documents” folder. Sync your reader.


Barnes & Noble Nook

Download the ePub file onto your computer. Connect the Nook to the computer and see the Nook Drive mount. Copy the ebook to the Nook's “My Documents” folder.


Android/ Windows Phone 7

Download the ePub file directly onto your device and read it on the appropriate reader for your device.


AUDIO DOWNLOADS

How do I listen to downloaded audio files?

MP3 files are playable in many popular audio players, including the following:

Windows:

Mac OS X:

Ipod or any other portable media player which supports the MP3 format.

VIDEO DOWNLOADS

How do I watch downloaded video files?

MP4 files are playable in many popular video players, including the following:

How long will the albums take to download?

It will depend on the speed of your internet connection.

  • High quality videos are approximately 600Mb per hour
  • Portable quality videos are approximately 300Mb per hour
  • MP3 Audio discourses are approximately 40Mb per hour

Where will the files be saved when the download(s) are complete?

It is important to save the files to a location that you can find on your computer. Most commonly, audio files are placed in the "My Music" folder found in "My Documents", and video files are placed in the "My Movies" folder found in "My Documents".

If I lose my downloads, can I get replacements?

Yes, You can login into your account here at Isha Download store (which is auto created once you buy any product) and use the 'Regenerate download' link to create a new download link that is valid for a 24 hour period after clicking the regenerate download link. Please note that you may use this facility to re-download lost music for a total of 3 times only. Please contact us regarding any questions or problems related to your purchase or download. This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Are the downloads zipped? Will I need unzipping software?

No, the downloads are not zipped. You will be downloading individual MP4 or MP3.

LISTENING

Can I play my downloads on a Macintosh computer?

Yes, the files can be played on a Mac computer providing you have the appropriate player software. See above for a list of programs.

Can I use these songs on my iPod or iTunes player?

Yes, for iTunes versions and iPods that can play back the MP3 and MP4 files.

Can I copy downloads onto another kind of portable player?

Yes, you can copy the downloads onto any portable player that supports the MP3 or MP4 format*. Please see the Terms and Conditions for our policy on copying files.

RETURN POLICY & LEGAL STUFF

What is your return policy on downloads?

The Isha Download store will offer full refunds to customers who, after receiving technical support by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 15 days of placing their order, remain unable to successfully download or playback tracks or albums. Otherwise, all other orders placed on the Download Store are final. Please see the Customer Service & Technical Support FAQ section below for additional information on how to request technical support.

What is your privacy policy?

You can read the complete Isha Download store Customer Privacy Policy here.

CUSTOMER SERVICE & TECHNICAL SUPPORT

I'm having difficulty downloading or playing the MP3 files. How do I contact technical support?

If you are experiencing difficulties downloading or playing your purchased MP3 files, or should you encounter any other technical difficulties, you can reach Technical Support by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please reference your Order Number or forward the Order Confirmation e-mail in any correspondence, and include a complete description of the technical issue you are experiencing, including any applicable error messages or codes. A technical support representative will respond to your request promptly via e-mail to assist you in resolving your issue.

How do I contact customer service if I am not satisfied with my order?

Isha Download Store prides itself on offering a download service which meets the expectations of all its customers. If you have a question, concern or complaint about the Download Store, please feel free to contact Customer Service by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will do our utmost to address your request in a complete and timely fashion. Please reference your Order Number or forward the Order Confirmation e-mail in any correspondence, so that we may respond to your request more quickly

 
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